Comments on: 10 Tips to Use Your Hardware and Software Vendor Support Effectively http://www.thegeekstuff.com/2008/09/10-tips-to-use-your-hardware-and-software-vendor-support-effectively/ Guides, HowTos and Tips for Technology Geeks Mon, 15 Mar 2010 16:15:33 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ajith Edassery http://www.thegeekstuff.com/2008/09/10-tips-to-use-your-hardware-and-software-vendor-support-effectively/comment-page-1/#comment-1533 Ajith Edassery Wed, 01 Oct 2008 02:32:35 +0000 http://www.thegeekstuff.com/?p=206#comment-1533 Ramesh, This is a very comprehensive list - really a reminder for IT project managers, other personnel... I have run into several issues in the past with HP, IBM and DELL (who are our major vendors) etc. Most of the time, these vendors have very good online diagnostic tools that is not documented anywhere within our organizations well. The worst thing is that sometimes the laptop or printer doesnt have the support contact sticker (with website, ph number etc) on it. Cheers, Ajith Ramesh,
This is a very comprehensive list – really a reminder for IT project managers, other personnel…

I have run into several issues in the past with HP, IBM and DELL (who are our major vendors) etc. Most of the time, these vendors have very good online diagnostic tools that is not documented anywhere within our organizations well. The worst thing is that sometimes the laptop or printer doesnt have the support contact sticker (with website, ph number etc) on it.

Cheers,
Ajith

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