How to Fix DELL PowerEdge Server E1810 HDD 1 Fault error message

by Ramesh Natarajan on December 14, 2010

Question: On my DELL PowerEdge server, the front LCD displays “E1810 HDD 1 fault” error message. How do I fix this issue?

Answer: The message itself is self explanatory as it says “HDD 1 fault” indicating that the hard drive #1 failed. Following are my recommendations on what you can do to fix this.

Verify the Hard Drive Status

If the failed hard drive is part of RAID-1, none of the application running on the server would’ve impacted. View the status of that hard drive to make sure it says “disk fault” or something similar from the PERC controller.

If you have installed DELL OMSA or Dellmgr, you can verify the status of the hard disk without rebooting the server.

If you don’t have OMSA or Dellmgr, you should restart the system to launch the PERC configuration utility.

In this case, don’t bother with the reboot, as hard drive replacement is just a plug and play.

Remove the faulty Hard Drive

If you have support contract with DELL, call them and provide your dell service tag, and request for a replacement disk. You should get it within couple of days.

Once you have the disk, just remove the faulty disk from the bay#1 (or whatever bay number it says on your LCD display). Now, the LCD message will change to “E1812 HDD 1 removed“.

Insert the new Hard Drive

Insert the new hard drive into the bay#1. If this disk is part of RAID-1, you’ll see both the disks that are part of the RAID-1 will start blinking. This indicates that the RAID-1 is syncing the data between the disks.

Finally, the message “E1810 HDD 1 fault” will disappear from the front LCD panel. The LCD panel will now display the standard blue light with “DELL PowerEdge” message.


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{ 2 comments… read them below or add one }

1 Brian Liston June 29, 2012 at 6:34 am

Not all drive failures are due to a “physical issue”:(like bad blocks or head crashes), some HDD failures are logical, in order to save the integrity of the data, RAID controllers will offline a disk, if a timeout situation is encountered,
HDD manufactures will normally release a firmawre fix to resolve these situations. Check Dells downloads site, they have a utility that covers all disk firmware, download the utility and go to the readme file and see if your disk part number is listed: if listed, re-seat the drive, once rebuild finishes, update the firmware.
PS identifing Dell part numbers is easy, simplly search the front label for a part number that starts with 2 letters, followed by 4 0r 5 strings of between 3 and 6 alpha numeric characters….
it will look something like
MY – 0NETYW – 12555 – 998 -05LK – A00
First 2 letters are the country of manufacture, Dell part number is made up of the last 5 characters in the second string, in the above case NETYW:

2 AM September 23, 2013 at 10:56 am

Thanks

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